Shipping policy

 

Shipping Policy

Shipping Policy

At Luxora, we're committed to delivering your favorite products safely and as quickly as possible. We partner with reliable shipping carriers to ensure every order reaches you in excellent condition.

Order Processing

All orders are processed within 1–3 business days after your payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times may vary depending on your location:

  • United States: 7–15 Business Days
  • Canada: 7–15 Business Days
  • United Kingdom: 6–12 Business Days
  • Australia: 7–18 Business Days
  • Europe: 7–15 Business Days
  • Other International Locations: 10–20 Business Days

Please note that these are estimated delivery times and may be affected by customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and the products in your cart. From time to time, we may offer free shipping promotions on qualifying orders.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to become active.

Multiple Shipments

Some orders may be shipped separately due to product availability or warehouse locations. If this happens, you'll receive tracking information for each shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping details are accurate before placing your order. Luxora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost, please contact our customer support team within 48 hours of delivery (or the expected delivery date for lost packages). Include your order number and any relevant photos so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact us:

Customer Support Email:
ksmeedd008@gmail.com

We aim to respond to all inquiries within 24–48 business hours.